Frequently Asked Questions on Ziptrek Ecotours, Queenstown, NZ

Where are you located?
Ziptrek's Guest Services Tree-house is situated just past the Helipad, 100 metres to the left of the Skyline Gondola Upper Terminal, at the edge of the treeline.

How long is the tour?
The Moa 4-line tour runs for 2 hours and the Kea 6-Line tour runs for 3 hours.  Both tours run at regular intervals throughout the day. Check in time is 15 minutes before the tour is scheduled to start at the Ziptrek Tree-house. Please allow 40 minutes from the base of the Gondola to the Ziptrek Tree-house.

Is the Gondola pass included in the Ziptrek tour price?
The Skyline Gondola pass is not included and can be purchased directly from the Skyline terminal building on the day of your tour.

Are tours cancelled if it is raining or snowing?
Ziptrek tours run in all weather conditions.  Keep in mind you are entering a mixed alpine forest and whilst it does rain or snow, you are provided with some level of shelter through the tree canopy.  We also provide wet weather jackets and hats and gloves, if required.

Do I need to make a booking?
Reservations are essential.  We book a maximum of 10 people on a tour and therefore can sell out quickly. In order to guarantee a place on tour at the time that will work best with you, please call our sales desk.

What are the age and weight restrictions?
The minimum age to participate in a Ziptrek tour is 6 years of age.
The minimum weight limit to participate in a Ziptrek Ecotour is 30kg (65lbs)
Guests under 30kg (65lbs) may zip tandem with a guide on the Moa 4-Line tour only.
The maximum weight of a guest is 125kg (275lbs)
Children (6-14yrs) must be accompanied on tour by a parent of guardian (someone at least 15 years of age).

Is this tour suitable for children?
The tours are suitable for all the family and for children aged 6 years or older.
Children (6-14yrs) must be accompanied on tour by a parent or guardian (someone at least 15 years of age).

What type of harness do you wear?
Ziptrek has custom designed and manufactured harnesses, similar to the ones used for rock climbing.  Our harnesses are a five-point full body design and are lightweight, giving all our guests the security they need and the freedom to move around when on the ziplines.

Can I go on Ziptrek if I am pregnant?
Pregnant guests may not participate in Ziptrek tours for their own safety and the safety of their unborn child.

How do you stop?
Ziptrek has an internationally patented braking system.  We can safely stop riders no matter what the wind conditions, bringing them to a smooth and controlled stop before each treetop platform.

Can I take my camera?
Yes, if you have a camera or small video recording device you can bring it with you.  We recommend they have a wrist or neck strap so that you can attach it to yourself when zipping.

Can I bring a backpack?
You will not be able to bring a backpack or any other baggage on tour with you.  You will be wearing a full body harness and backpacks will interfere with this harness.  We recommend you leave your personal belongings at your hotel or at our camp street booking office in town.  A small item storage however is available at the Tree-house.

Can I watch the tour?
Guests will have the ability to accompany their friends and family to the Ziptrek Guest Services Tree-house. Once guests have checked in, there will not be an option for spectators to view the tour.

What should I bring?
As it is a few degrees cooler in the forest, we recommend that you dress with warm layers and for the conditions of the day.  During the winter months, gloves, hats and warm coats are recommended.
Closed toe footwear is essential on both tours.
If you have a camera or small video recording device you can bring it with you.

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