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Terms and Conditions


All customers participating in a Ziptrek tour must complete and sign a release of liability waiver.  Please request a copy if you wish to view in advance of your tour. 

Please note that the tour price does not include the gondola ticket.
Youths (6-14) must be accompanied by a paying adult on tour
All minors (18 years and under) require a guardian signature on their waiver
Please note 1 person can be a tentative tour.  Please call us to reconfirm your tour.
For the Kea 6 Line Tour there is a minimum weight limit of 30kgs (66lbs).
For the Kereru 2-Line + Drop there is a minimum weight limit of 20kg (44lbs). 
Please note there is a maximum weight limit of 125kg (275lbs) on all tours.
Recent Injuries, Medical Conditions or Pregnancy: If you or anyone in your group has a medical condition or a recent injury please bring this to our attention. Pregnant woman are unable to go on tour.
Check in Time:
15 mins before your tour at the Ziptrek Ecotours Tree House. This is located to the left once you exit the building at the top of the gondola, just past the heli-pad and on your left as you walk down the track.
During busy periods such as Christmas and New Year please allow 1.5hrs prior to the tour to upload on the Gondola as the queues can be longer. 
Our tours go rain or shine! Dress for the weather. Closed-toe shoes essential.
No Shows:
No Shows will also be charged at full tour price.   A rescheduling fee will be charged if a change is made within 24hours of original tour going.   
Gift Vouchers:
Gift vouchers received through fundraising and auctions may not be redeemed during our peak period of 20th December 2017 to 10th January 2018 and all vouchers are subject to availability time of booking.

Cancellation Policy:

Please check your booking information carefully to ensure that all information is correct and that you arrive at the Tree House at your scheduled check in time.   
Cancellations made within 24 hours prior to tour departure will be charged full price.
Cancellations that are made outside of the 24-hour cancellation policy are subject to refund of the total package price.
Ziptrek reserves the right to cancel tours due to inclement weather, foreseeable hazards, insufficient bookings or events beyond our control.  In these events, full refunds will be offered.

Please feel free to contact us at or call +64 3 441 2102 if you would like to request a copy of our liability waiver, have any further queries or issues making a booking.