Terms and Conditions

All zippers must complete and sign a participant consent form before going on tour:

Complete yours here

Age:

• Youths (6-14) must be accompanied by a paying adult on tour
• All minors (18 years and under) require a guardian signature on their waiver

Minimum numbers:

• We require a minimum of two people to operate a tour. A single person booking is tentative. Please call us to reconfirm your tour 24hours prior to departure. 

Weight Limits:

• Kea 6 Line Tour: minimum weight limit of 30kgs (66lbs).
• Kererū 2-Line + Drop: minimum weight limit of 20kg (44lbs). 
• Maximum weight: strictly 125kg (275lbs) on all tours.

Recent Injuries, Medical Conditions or Pregnancy:

• If you or anyone in your group has a medical condition or a recent injury please bring this to our attention.
• Pregnant woman are unable to go on tour.

Check-in Time: 

• All guests are required to check-in at the Ziptrek Treehouse 15 mins before their tour.
• The Ziptrek Treehouse is located 100m from the top of the Skyline gondola, just past the helipad and on your left as you walk down the track.
• Tour price does not include the gondola ticket and must be purchased separately from Skyline.
• During busy periods such as Christmas and New Year please allow 1.5hrs prior to the tour to upload on the Gondola as the queues can be longer. 

Weather: 

• We zip in rain, shine and even snow! Always bring an extra layer, even in summer.
• Closed-toe shoes are required.
• In winter, we recommend you dress as if you're going skiing (we'll provide the helmet!).

No shows:

• No Shows will also be charged at full tour price.
• A rescheduling fee will be charged if a change is made within 24hours of the original tour.

Cancellation Policy:

Please check your booking information carefully to ensure that all information is correct and that you arrive at the Ziptrek Treehouse at your scheduled check in time.   
Cancellations made within 24 hours prior to tour departure will be charged at the full price.

Cancellations that are made outside of the 24-hour cancellation policy are subject to refund of the total package price.
Ziptrek reserves the right to cancel tours due to inclement weather, foreseeable hazards, insufficient bookings or events beyond our control.  In these events, full refunds will be offered.

Please feel free to contact us at nzinfo@ziptrek.co.nz or call +64 3 441 2102 if you have any further queries or issues making a booking.